Find out where your margin is going, in an hour

What to bring

• A sample of your rework, remedial, return-visit or credit-note records. A spreadsheet export is fine; messy is fine.
• Or one recent job that went badly, with whatever paperwork it left behind.
• Someone who knows how the work actually flows from quote to site.

What happens in the hour

1. We read the sample with you and sort it by cause, not by department.
2. For each group, we ask why it happened and why nothing caught it.
3. We show you where the money is going, and which few causes are worth looking at first.

It's for you if

• You turn over roughly £3m–£20m and win work by quote, then specify, buy in, deliver and install it.
• Margin is slipping on jobs you priced correctly, or return visits and remakes are rising.
• You suspect the rework number is bigger than anyone has written down.