Services

Five ways we work, and where each one starts

You do not need to work out which of these you need. Bring one problem to the free two-hour workshop, and what happens next follows from that conversation.

Paid work is charged on a day rate. Before anything starts we agree the initial scope, what to tackle first, how much of Euan's time is involved and when you will stand back and review it. There is no minimum commitment.

The five services in detail

01

Rework Cost Diagnostic

What repeat problems cost you, by cause, and where each one starts.

  • A £ figure on every repeat failure: the cost to make it, the cost to fix it and the cost of putting it right for the customer.
  • Each repeat error traced to where it is made and where it should have been caught.
  • A short, ranked list of where fixing the process will save the most.
  • A containment plan agreed with you, so the worst of it stops while the longer fixes are built.
  • One agreed, conservative cost per incident, so the board believes the number.

Best when: Margin is slipping on jobs you priced correctly, and nobody can say where it's going.

Read about Rework Cost Diagnostic →

02

Stopping Repeat Problems

Work alongside your team to remove the causes, and check the change held.

  • The worst of it contained early, before the longer-term fix is built.
  • A handful of changes, each aimed at a whole family of problems rather than a single incident, cheapest control first and no extra admin.
  • A short, regular update showing what has changed, what is in progress and what the numbers say.
  • An agreed point to stand back and review whether it is working, set when the scope is agreed.
  • Someone in-house coached to lead it, so it keeps running after we leave.

Best when: The same complaints, return visits, remakes and supplier errors keep recurring despite the team's efforts.

Read about Stopping Repeat Problems →

03

Supplier Quality Review

A joint review with a supplier who keeps getting it wrong, and with your own order.

  • A joint quality review with a critical supplier.
  • The failures that matter, traced to where they start in the hand-off between you.
  • Numbered actions, agreed and written up the same day, so nothing depends on memory.
  • Your own purchase orders checked for the specials that keep going wrong: handing, finish, edging, fitting packs.
  • An agreed route for recovering the cost when a supplier gets it wrong, instead of absorbing it by default.

Best when: A critical supplier keeps getting it wrong, and every complaint starts from scratch.

Read about Supplier Quality Review →

04

ISO 9001 Readiness

Pass the audit as a by-product of running the business well.

  • A quality management system built around how your business works.
  • Processes, records and responsibilities your team will use, not a binder for the shelf.
  • Readiness for your certification audit, with support from an ISO 9001 Lead Auditor.

Best when: You need ISO 9001 certification, or your current system only serves the auditor.

Read about ISO 9001 Readiness →

05

Fractional Quality Lead

Senior quality leadership a few days a month.

  • An experienced quality lead in your business a few days a month.
  • Corrective actions, supplier issues and audits kept moving between visits.
  • A regular report to the owner or board on what errors are costing and what's being done.

Best when: You need senior quality leadership, but not full time.

Read about Fractional Quality Lead →

Not sure where to start? You do not have to decide. Bring the problem to the free Operational Improvement Workshop: two hours, no obligation, and no records or preparation needed.

Which service do I need?

Find the row that sounds like your situation. If two seem to fit, that is normal. One often leads into another.

If this is you Service What you get How it is agreed Usually leads to
Something keeps going wrong and you want to understand it before committing to anything. Operational Improvement Workshop A better understanding of the problem, the gaps in what is known, and practical next steps. Two hours, free, no obligation Whatever the session suggests is worth doing, scoped with you.
The profit you expected is not appearing and nobody can say exactly where it goes. Rework Cost Diagnostic A £ figure on every family of problems, where each one begins, and a ranked list of what to tackle first. Scoped with you, charged on a day rate Usually work to remove the causes it finds.
The same complaints, remakes and supplier errors keep recurring. Stopping Repeat Problems The worst contained, the causes removed alongside your team, and a check that the change held. Scoped with you, charged on a day rate Often a Fractional Quality Lead to keep it going.
A critical supplier keeps getting it wrong and every complaint starts from scratch. Supplier Quality Review Numbered actions agreed with the supplier the same day, and an agreed route to recover costs. A review, then tracked to closure Feeds into work on the problems it uncovers.
You need certification, or your system only serves the auditor. ISO 9001 Readiness A quality system built around how the business works. Scoped with you, charged on a day rate Often a Fractional Quality Lead.
You need senior quality leadership, but not full time. Fractional Quality Lead An experienced quality lead in the business a few days a month. Agreed days a month, charged on a day rate Pairs with ISO 9001 Readiness.

Questions before you choose

Where do you usually start?

With the free Operational Improvement Workshop: two hours on one recurring problem. You bring the problem; you do not need records, a diagnosis or any preparation. If you want help beyond the session, the scope is agreed with you and the work is charged on a day rate.

Do we have to buy software?

No. We use AI and our own quality platform, Doctilla, to speed up the work and keep progress visible, but you never need to buy software to work with us.

Not sure which you need? Start with the free workshop.

Two hours on one problem that keeps coming back. You will understand it better, know what is missing from the picture, and have next steps you could take yourself.

Book the free workshop

Free. Two hours. No obligation.

Book the free workshop